LoginLogin to your account 0871 dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP BasBase: price plan for light call volumes

Latest news and product releases

Exciting new products and features are under development, and and will be launched soon. VoIP House will let you know the moment they become available.

June 2008
VoIP House offer increased payout on 0871 numbers
0871 numbers on the dmConnect service now payout from 4.5 to 6.5 ppm daytime (more at the weekends) - this applies to all price plans (even Base).

May 2008
VoIP House break the mould with new services and price plans
As a VoIP House customer you can now buy all our services online, and, for high-volume users, enjoy the savings possible with our new price plans. You can now combine any number (from any number range) with any service and any price plan, for a result perfectly suited to your needs. [ More ]

April 2008
dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP adds VoIPVoIP: Voice over Internet Protocol - a protocol optimized for the transmission of speech over the Internet, and used in cheaper alternatives to traditional PSTN telephony
dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP numbers can now route calls worldwide, using VoIPVoIP: Voice over Internet Protocol - a protocol optimized for the transmission of speech over the Internet, and used in cheaper alternatives to traditional PSTN telephony as well as by PSTNPSTN: Public Switched Telephone Network - the network of the world's public circuit-switched telephone networks, offering connections to mobile numbers, national numbers and geographic numbers (landlines), allowing customers to make substantial savings. Choose betwen the two using your online controls. [ More ]

November 2007
Look local: UK geographic numbers introduced
Sometimes it pays to look like you have a local point-of-presence, even when you have national reach. UK local numbers are the answer. Manchester, Leeds, Liverpool, Bristol, Edinburgh, and many many more are now available to buy online. [ More ]

August 2006
07-PN2 numbers released: Truly global reach from UK 07 numbers
07-PN2 numbers, starting 07077 have been released by VoIP House. These numbers can forward calls to up to 180 countries for free, including many mobile phone destinations (incl. South Africa, UAE and Pakistan). Perfect for the global traveller or business person [ More ]

Earlier stories

February 2006
Support survey shames mobile giants: Eight million users unhappy
Mobile companies have been heavily criticised after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong [ More ]

January 2006
dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP released: Simple, cost-effective call forwarding
VoIP House has launched dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP, providing easy call-forwarding services with free landline diverts for all our numbers. [ More ]

ProVoiceOverProVoiceOver: Have your switchboard scripts recorded by a professional voiceover artist: Sound like a professional
VoIP House is delighted to launch ProVoiceOverProVoiceOver: Have your switchboard scripts recorded by a professional voiceover artist. Now your dmSwitchboarddmSwitchboard: A fully featured virtual switchboard prompts can be recorded by a professional voiceover artist, so callers get the best impression of your business. [ More ]

Further information

February 2006
Support survey shames mobile giants:  Eight million users unhappy

Mobile phone companies came in for hefty criticism after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong.

The first comprehensive mobile phone network customer service report by independent comparison service OneCompare.com reveals damaging evidence against current customer service standards across the mobile phone market. A staggering 39% of mobile phone users are unhappy or dissatisfied with the level of customer service they received from their mobile provider.

Over half (58%) of mobile phone users have contacted their mobile phone customer service centre. Yet results from the report reveal evidence of unacceptably poor standards of customer service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2006

Fortunately, receiving quality support isn't a problem faced by customers of VoIP House.  We are committed to answering 95% of calls within 4 rings, and 90% of issues are resolved by the same support team member who answers the call. 

 

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